Frequently Asked Questions
Why should I buy Alphason Furniture?
With over 30 years of experience, the Alphason name is synonymous with quality and design, with our range of desks, workstations, and office chairs you will be sure to find the ideal product that specifically suits your requirements.
Is there a warranty and if so, how long?
Yes, Alphason furniture comes with a standard 24 month warranty. Proof of purchase may be required
Where can I buy Alphason furniture?
We have a wide selection of Independent and Online resellers, please follow the Where To Buy link for a full range of National and Local Alphason Approved dealers.
My product is faulty / damaged, who do I advise of this?
Please send any queries to our dedicated customer services department at CSEurope@dorel.com
What can I use to clean my furniture?
Please refer to the Product Care page for full details of looking after your furniture.
Is assembly required?
Yes, all Alphason Furniture arrives flat packed but has been designed to be assembled as easily as possible. If you require a copy of the AI or encounter any problems please contact CSEurope@dorel.com
Do you provide replacement fittings?
Yes Alphason can provide replacement parts and fittings. Please send proof or purchase with the model and colour of the design of the product and what part is required. Depending on route of purchase and warranty period there may be a charge for the replacement part.
Can Alphason customise furniture to my specific dimensions?
No unfortunately Alphason does not currently offer this service but we are sure you will find something suitable in our wide range of furniture.
How do I know which TV stand is the right size for my TV?
Firstly it is important to know the screen size of your TV. Our stands have recommended max screen sizes based on the width and depth of the product. We advise our customers to double check their TV specifications (including weight) to ensure they purchase a suitable stand.
What is the maximum loading weight for your desks/stands?
Our maximum loading weights vary and details can be found in our catalogue or website. For specific product information please contact CSEurope@dorel.com
Is the glass tempered?
Yes all glass used in Alphason furniture is tempered safety glass